1. Introduction
Welcome to Due Napkins. These Terms & Conditions (“Terms”) govern your use of our website (duenapkins.in) and your purchase of products from us. By accessing or using the Site, or placing an order, you agree to be bound by these Terms.

2. Business Information

• Business Name: Due Napkin
• Contact Email: duenapkins@gmail.com
• Customer Care Number: +91 9344322202

3. Definitions

• Customer / You / Your: Any person using the website or placing an order.
• Order: A purchase request placed by you for a product via the Site.
• Product(s): The sanitary napkins or related items that we sell.

4. Use of the Website

• You must be at least 18 years old (or of legal age in your jurisdiction) to place an order.
• You agree to use the Site only for lawful purposes and not to engage in any prohibited conduct (e.g., hacking, fraud).
• You are responsible for maintaining the confidentiality of your account details.

5. Orders, Payments & Pricing

• When you place an order, you offer to purchase a product subject to these Terms.
• Prices listed on the Site are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes (specify as per your model).
• Payment methods: [List all accepted payment methods: credit card, UPI, net banking, etc.]
• We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, pricing error, or suspected fraud.

6. Shipping & Delivery

• We ship items as per our Shipping Policy — this describes delivery times, shipment charges, and conditions.

7. Returns, Refunds & Exchanges

• Because of the personal hygiene nature of our products (sanitary napkins), returns or exchanges may be limited. Specify in detail: under what circumstances returns/exchanges are possible (e.g., defective product, wrong item delivered).
• To claim a refund or exchange, you must contact our customer support within 24 hours of delivery, provide proof (photos / description), and follow our returns process.
• Refunds will be made through the original payment method, unless otherwise agreed.

8. Intellectual Property

• All content on this Site (text, images, logos, designs) is our property or licensed to us.
• You may not copy, reproduce, republish, or distribute any content from the Site without our prior written permission.

9. Limitation of Liability & Disclaimers

• We make no warranties that the Site will always be available, error-free, or secure.
• Our liability is limited to the purchase price of the product you ordered.
• We will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products.

10. Indemnification
You agree to indemnify and hold us, our directors, employees, and affiliates harmless from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

11. Force Majeure
We are not liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control (e.g., natural disasters, strikes, epidemics).

12. Changes to Terms
We may modify these Terms at any time by posting updated Terms on this page. The revised Terms will take effect from the date they are posted. Your continued use of the Site after such changes constitutes acceptance of the new Terms.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of India.
• Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [city / state, e.g., Tamil Nadu].

14. Severability
If any part of these Terms is found unenforceable, the remaining provisions will continue to be in force to the fullest extent permitted by law.

15. Contact
If you have any questions about these Terms, please contact us at:

• Email: duenapkins@gmail.com
• Address: 72, Pipe well street, R.V Puram, Nagercoil- 629001
• Phone: +91 9344322202